JK Aroma – Terms & Conditions

1. Introduction

Welcome to jkaroma.com (the “Website”). These Terms & Conditions (“Terms”) govern your use of the Website and purchases of products/services offered by JK Aroma™ (“we,” “us,” “our”). By accessing or placing orders on our Website, you agree to be legally bound by these Terms.

2. Eligibility

You must be at least 18 years old (or the age of legal contract capability in your jurisdiction) to place orders or create an account. By using our Website, you represent that you meet these eligibility requirements.

3. Privacy Policy & Consent

Our Privacy Policy governs how we collect, use, and protect your personal data. By using our Website or placing an order, you consent to our collection and use of your personal information as described in the Privacy Policy. You also agree to receive electronic communications from us, including order confirmations and marketing, until you optout.

4. Use of the Website & Accounts

  • Registration: To create an account, you must provide accurate and current information. You’re responsible for maintaining the confidentiality of your login credentials and all activities under your account.
  • Prohibited Uses: You agree not to:
    • Use the Website for unlawful or fraudulent purposes.
    • Transmit malicious code (viruses, worms, etc.).
    • Interfere with site operations or reverse-engineer content.
    • Copy or distribute our content or scrape the site.
  • Termination: We reserve the right to suspend or terminate accounts that violate these Terms or for any reason at our discretion.

5. Products & Services

  • Product Safety: Our diffusers use coldair diffusion and aromatic oil blends designed to ensure comfort and safety when diffused at home.
  • Descriptions: While we aim for accuracy in product descriptions, colors, and specifications, we don’t warrant they’re error-free or that they will match your display exactly.
  • Warranty: Our Website advertises “True Warranty”—terms vary by product. Please refer to individual diffuser listings or packaging for warranty details (e.g., JK Aromax 360 includes a manufacturer warranty cover).

6. Sustainability & Ethical Sourcing

JK Aroma is committed to providing high-quality products made with responsibly sourced ingredients. We strive to minimize our environmental footprint while maximizing customer well-being.

  • Our aroma oils are sustainably sourced and free from parabens, sulfates, phthalates, petrochemicals, and synthetic colors.
  • Our diffusion technology is designed to preserve the integrity of natural oils without heat or water.
  • We are actively exploring eco-friendly packaging solutions and sustainable production methods.

While we currently do not hold third-party environmental or cruelty-free certifications, we are dedicated to continuous improvement and transparency in our sourcing and manufacturing practices.

7. Orders, Payments & Delivery

  • Ordering: You can order as a registered user by providing name, address, payment, and contact info.
  • Payment: We accept online payments; all transactions are secure, with prices displayed in JOD. Payment is required at checkout.
  • Delivery: All orders qualify for free delivery with minimum order of JOD 27.00 and we strive to dispatch orders promptly. Delivery times may vary based on location. We are not liable for delays beyond our control.

8. Warranties, Returns & Refunds

Our Refund & Return Policy explains how the terms for refunds, returns, exchanges, and cancellations.

  • Warranties: Covered under each product’s warranty—“True Warranty” applies to genuine defects recognized within the warranty period.
  • Returns & Refunds: Due to hygiene and personal care nature of our products, returns are generally not accepted unless:
    • The item is damaged, defective, or incorrect.
    • You notify us within 24 hours of receipt.
      In such cases, we’ll provide instructions to return the item and process a refund or replacement upon receipt and inspection.

9. ServiceLevel Agreement (SLA)

We aim for prompt order processing (typically within 1–3 business days) and swift issue resolution. For warranty claims or disputes, we’ll respond within 5 business days. Delivery duration estimation can be provided upon request.

10. Intellectual Property

All content on this Website—including but not limited to text, graphics, logos, images, product designs, and software—is the exclusive property of JK Aroma™ or its licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

  • Copyright Notice:
    All images, photographs, written content, and designs found on the Website are protected under copyright. Reproduction, copying, distribution, or modification of any material from this Website, in whole or in part, is strictly prohibited without our prior written consent.
  • Trademark Statement:
    JK Aroma™ is a registered brand and a legally recognized trademark. Any unauthorized use of our name, logo, or branding elements is strictly prohibited and may constitute a violation of trademark law.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. This license does not permit you to download (except for page caching), reproduce, modify, publish, distribute, or create derivative works from our content without express written permission.

11. User Content

Any reviews, feedback, or other content you submit to us:

  • Must be lawful and non-infringing.
  • Grants us a perpetual, irrevocable license to use, modify, or display it for any purpose.
    We reserve the right to remove any submissions deemed inappropriate or in violation of these Terms.

12. Limitation of Liability & Disclaimer

  • “AS IS” Disclaimer: The Website, products, and services are provided without warranties, except those explicitly stated or legally required.
  • Liability Cap: Our total liability to you under these Terms is limited to the amount you paid for the product or service in question.
  • Exclusions: We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Website or products.
  • Your violation of these Terms or third-party rights.
  • Your User Content or misuse of our Website.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Jordan. Any disputes arising hereunder shall be resolved by the competent courts of Amman, Jordan. If applicable, you consent to their jurisdiction.

15. Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, strikes, or technical outages.

16. Termination

We reserve the right to suspend or terminate your access to the Website and all services, with or without cause. All provisions that by their nature should survive termination—such as intellectual property, liability limitations, indemnification, and governing law—will remain in effect.

17. Notices

We may provide notices:

  • By email to the address you provided.
  • Visibly on the Website where appropriate.
    Such notices are deemed effective upon sending (email) or posting.

18. Severability

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be deemed severable, and the remainder of the Terms will remain in full force and effect.

19. Changes to Terms

We reserve the right to update these Terms periodically. The latest version will always be available on this page, with an updated Effective Date. Continued use of the site after changes means you accept the revised Terms.”

20. Entire Agreement

These Terms, together with our Privacy Policy and any documents expressly incorporated within them, constitute the entire agreement between you and JK Aroma concerning the Website, and supersede all prior agreements, understandings, or communications.

21. Contact Us

If you have any questions, concerns, warranty inquiries, or need support with your order, please reach out to us:

JK Aroma™ Headquarters – Amman, Jordan
Email: info@jk-aroma.com
Website: www.jk-aroma.com
Phone / WhatsApp: +962 79 181 3331 (Available during business hours).

Business Hours:
Sunday – Thursday: 9:00 AM – 5:00 PM (GMT+3)
Closed on Fridays and Public Holidays

We aim to respond to all inquiries within 1–2 business days.